TERMS AND CONDITIONS

 

for the sale of goods through an online shop located at www.ioola.com operated by Sabina Šmáliková, Company ID: 014 59 708, registered office at Rytířova 777/3, 143 00, Prague 4 - Kamýk (hereinafter referred to as the “Seller”)

 

INTRODUCTORY PROVISIONS

1.1. In accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the “Civil Code”), these Terms and Conditions (hereinafter the “Terms and Conditions”) regulate the mutual rights and obligations of on the basis of a purchase contract (hereinafter referred to as "Purchase Contract") concluded between the Seller and another person (hereinafter referred to as the "Buyer"), which may be a consumer in accordance with Section 419 of the Civil Code (hereinafter "Buyer - consumer") in accordance with the provisions of Section 420 of the Civil Code (hereinafter referred to as “Buyer - Entrepreneur”), through the Seller's online store. The Seller operates the Seller on the website located at www.ioola.com (hereinafter referred to as the “Website”) through the Website Interface (hereinafter referred to as the “Web Interface of the “Store”).

 

1.2. Provisions deviating from the terms and conditions can be agreed in the Purchase Contract. Divergent provisions in the sales contract shall take precedence over the provisions of the Terms and Conditions.

1.3 The provisions of the Terms and Conditions form an integral part of the Purchase Contract.

1.4. The Seller may change or amend the wording of the Terms and Conditions. This provision shall be without prejudice to rights and obligations arising during the effective date of the previous version of the Terms and Conditions.

1.5. The Buyer is aware of the fact that by purchasing the goods in the Seller's offer does not create any rights to use the registered brands, trade names, company logos, etc. of the Seller, unless otherwise agreed in a specific case.

 

USER ACCOUNT

2.1. Based on the Buyer's registration on the website, the Buyer can access his user interface. From its user interface, the Buyer can order goods (hereinafter referred to as "user account"). If the web interface allows it, the Buyer can also order goods without registration directly from the web interface.

  

2.2. When registering on the website and ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data entered in the user account upon any change. The data provided by the Buyer in the user account and when ordering goods are considered correct by the Seller.

 

2.3. Access to the user account is secured by a user name and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

  

2.4. The Buyer is not entitled to allow use of the user account by third parties.

  

2.5. The Seller may cancel the user account, especially if the Buyer has not used his user account for more than 24 months, or if the Buyer breaches his obligations under the Purchase Contract (including terms and conditions).

 

2.6. The Buyer acknowledges that the user account may not be available at all times, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, respectively. necessary maintenance of third party hardware and software.

 

CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of the goods placed in the web interface of the shop is of informative character and the Seller is not obliged to conclude a Purchase Contract regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.

 

3.2. The web interface of the store contains information about the goods, including the prices of individual goods. Prices of goods include VAT and all related fees. The prices of the goods remain valid as long as they are displayed in the shop's web interface. This provision does not limit the Seller's ability to conclude a Purchase Contract under individually negotiated conditions.

  

3.3. The web interface also contains information about the costs associated with packaging and delivery. Information on the costs associated with the packaging and delivery of goods stated at the web interface of the shop is valid only in cases where the goods are delivered within the territory of the Czech Republic / European Union.

 

3.4. To order goods, the Buyer fills in the order form in the web interface of the shop. The order form contains information about:

  

3.4.1. ordered goods (the ordered goods are "inserted" by the Buyer into the electronic shopping cart of the web interface of the shop),

 

3.4.2. the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and

 

3.4.3. information on the costs associated with the delivery of goods

(hereinafter collectively referred to as the “Order”).

 

3.5. Before sending the order to the Seller, the Buyer is allowed to check and change the data entered into the order by the Buyer, also with regard to the Buyer's ability to detect and correct errors caused by entering data into the order. The Buyer sends the order to the Seller by clicking the "Pay now" button. The data listed in the order they are deemed correct by the Seller. The Seller shall confirm the receipt to the Buyer immediately upon receipt of the order by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the “Buyer's E-mail Address”).

  

3.6. Depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (eg in writing or by telephone).

 

3.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's E-mail Address.

  

3.8. The Buyer agrees to the use of means of distance communication when concluding the Purchase Contract. The costs incurred by the Buyer when using the means of distance communication in connection with the conclusion of the Purchase Contract (Internet connection costs, telephone costs) shall be borne by the Buyer himself, and these costs do not differ from the standard rate.

 

PRICE OF GOODS AND PAYMENT CONDITIONS

4.1. The price of the goods and any costs associated with the delivery of goods according to the Purchase Contract may be paid by the Buyer to the Seller in the following ways:

  • bank transfer to the Seller's account (hereinafter referred to as the “Seller's account”);
  • cashless payment card;

4.2. Together with the purchase price, the Buyer is obliged to pay to the Seller also the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

 

4.3. The Seller does not require the Buyer to pay a deposit or other similar payment. This is without prejudice to clause 4.5. of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

 

4.4. In the case of a cashless payment, the purchase price is payable according to the information in the email sent by the Seller, stating the purchase price, account number and order number. The order number is a variable symbol.

 

4.5. In case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment - order number. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the Seller's account.

 

4.6. The Seller is entitled to demand payment of the entire purchase price before sending the goods to the Buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.

 

4.7. Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.

 

4.8. If it is usual in the business relations or if so stipulated by generally binding legal regulations, the Seller shall issue to the Buyer a tax document - invoice regarding payments made under the Purchase Contract. The tax document - invoice is issued by the Seller to the Buyer after payment of the price of the goods and sent in electronic form to the Buyer's email address.

 

WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that, among other things, it is not possible to withdraw from the Purchase Contract for the supply of goods which have been modified according to the Buyer's wish or for himself, from the Purchase Contract on the perishable goods as well as with other goods, from the Purchase Contract for the supply of sealed goods, which the Buyer removed from the package and for hygienic reasons, it cannot be returned and from the Purchase Contract for the delivery of audio or video recordings or computer programs if they have broken their original packaging.

 

5.2. Unless the case referred to in paragraph 5.1 or any other case where the Purchase Contract cannot be withdrawn, the Buyer - Consumer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from receipt of the goods, where in the case of the Purchase Contract if several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the contract of sale must be sent to the Seller within the period specified in the previous sentence. For withdrawal from the Purchase Contract, the Buyer - consumer can use the model form provided by the Seller, which is attached to the business conditions. In the case of withdrawal from the contract by the Buyer - consumer using the form referred to in the previous sentence, the Seller confirms to the Buyer - consumer receipt of this form without undue delay after its receipt. Withdrawal from the contract can be sent by the Buyer to the address of the Seller's registered address in the tax document (invoice), or to the Seller's e-mail address: info@ioola.cz.

 

5.3. Buyer - entrepreneur has the right to withdraw from the Purchase Contract in accordance with the provisions of § 2002 of the Civil Code, if the Seller violates the Purchase Contract in a significant way. The Seller's delay is not a substantial breach of the Purchase Contract.

 

5.4. In case of withdrawal from the Purchase Contract according to paragraph 5.1. and 5.3. of the Terms and Conditions, the Purchase Contract is canceled from the beginning. The Goods must be returned (sent) by the Buyer - Consumer (s) within fourteen (14) days of withdrawal from the Contract to the Seller and the Buyer - Entrepreneur must be returned (sent) simultaneously with the withdrawal from the Contract to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears the cost of returning the goods to the Seller, even if the goods can not be returned by its nature by normal mail. 

 

5.5. In case of withdrawal from the contract according to paragraph 5.1. and 5.3. of the Terms and Conditions, the Seller shall return funds received from the Buyer within fourteen (14) days of withdrawal from the Purchase Contract by the Buyer - Consumer and within thirty (30) days of withdrawal from the Purchase Contract by the Buyer - Entrepreneur. The Seller is also entitled to return the performance provided by the Buyer upon returning the goods by the Buyer or otherwise, if the Buyer agrees and does not incur additional costs to the Buyer. If the Buyer withdraws from the contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that the goods sent to the Seller.

 

5.6. The Seller is entitled to unilaterally set off the claim for compensation of damage incurred to the Goods against the Buyer's claim for refund of the purchase price.

 

5.7. Until the Buyer accepts the goods, the Seller is entitled to withdraw from the contract at any time. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account specified by the Buyer.

 

5.8. If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the proviso that if the Buyer withdraws from the Purchase Contract, the gift contract for such a gift ceases to be effective. provided gift. 

 

5.9. The Seller may charge the Buyer - entrepreneur in connection with the return of the goods a lump sum of 119 CZK if the goods are dispatched in the Czech Republic and the amount of 250 CZK if the goods are dispatched to the European Union as a handling fee.

 

COMPLAINTS PROCEDURE

 

for the sale of goods through an online store located at www.ioola.cz operated by Sabina Šmáliková, Company ID: 014 59 708, registered office at Rytířova 777/3, 143 00, Prague 4 - Kamýk (hereinafter referred to as the “Seller”);

 

INTRODUCTORY PROVISIONS

 

1.1. These Complaints Rules have been prepared in accordance with Act No. 89/2012 Coll., The Civil Code, and Act No. 634/1992 Coll., On Consumer Protection.

 

1.2. These Complaints Procedure applies to the conclusion of all Purchase Contracts between the Seller and another person (hereinafter referred to as the "Buyer"), which may be a consumer in accordance with Section 419 of the Civil Code (hereinafter referred to as "Buyer - Consumer") Section 420 of the Civil Code (hereinafter referred to as the "Buyer - Entrepreneur"), and is an integral part of any Purchase Contract concluded between the Seller and the Buyer (hereinafter referred to as the "Purchase Contract").

 

1.3. The Seller shall be liable to the Buyer for the fact that the goods are free from defects upon receipt by the Buyer. In particular, the Seller is liable to the Buyer that at the time the Buyer has received the goods:

 

1.3.1. the goods have the properties agreed by the Seller and the Buyer and, in the absence of an agreement, those properties described by the Seller or the manufacturer or expected by the Buyer with regard to the nature of the goods and the advertising they carry out,

  

1.3.2. the goods are fit for the purpose stated by the Seller or for which goods of this kind are usually used,

1.3.3. the goods correspond to the quality or design agreed upon in the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

 

1.3.4. the goods are of a corresponding quantity, measure or weight,

1.3.5. the goods comply with legal requirements.

 

1.4. The Seller undertakes to provide the Buyer - Consumer with a quality guarantee for the purchased goods for a period of 24 months starting from the moment of receipt of the goods by the Buyer - Consumer in accordance with the Purchase Contract. If the Seller or the manufacturer specifies a longer period for a specific goods or part thereof, the Seller undertakes to provide the Buyer - Consumer with a quality guarantee of this length, provided the Buyer - Consumer complies with the conditions required by the Manufacturer of the goods. application of the extended warranty and known to the Buyer - consumer. During this warranty period, the Seller undertakes that the goods or a part thereof will be fit for use for the agreed or usual purpose for a specified period of time and will retain the agreed or usual properties.

 

1.5. In the event that the Purchase Contract, warranty card, advertising or packaging of goods sold to the Buyer - consumer determine different lengths of the warranty period, the longest of them applies.

 

1.6. The rights of the Buyer from defective performance (hereinafter referred to as the “Complaint”) must always be exercised in accordance with these Complaints Procedure. Matters not regulated by this Complaint Procedure Code are governed by the laws of the Czech Republic.

 

TRANSPORT AND DELIVERY OF GOODS 

6.1. If the mode of transport is negotiated on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this mode of transport.

 

6.2. If the Seller is obliged to deliver the goods to the place defined specifically by the Buyer in the Order under the Purchase Contract, the Buyer is obliged to take over the goods upon delivery. If the Buyer does not take over the ordered goods, he is obliged to pay the Seller a contractual penalty of CZK 500.

 

6.3. In the event that due to reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with other delivery methods.

 

6.4. When receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of goods and in case of any defects notify the carrier immediately. In case of finding a breach of the package, which indicates unauthorized entry into the shipment, the Buyer need not take the shipment from the carrier.

 

6.5. Other rights and obligations of the parties in the carriage of goods may be governed by special delivery terms of the Seller, if issued by the Seller.

6.6. If you choose to refuse your shipments from the Seller, you will be responsible for any duties, taxes and/or custom charges that are incurred on the package, and the cost of returning the package to the Seller.

RIGHTS OF THE BUYER FROM DEFECTS OF GOODS

2.1. If the goods do not have the characteristics listed in paragraph 1.3. of this Complaints Procedure, the Buyer - Consumer may:

- claim a reasonable discount on the purchase price,

- request removal of the defect by repair of the goods,

- request removal of the defect by delivery of new goods without defect or by delivery of the missing part of the goods.

If the goods are irremovable, the Buyer - Consumer may:

- claim a reasonable discount on the purchase price

- request removal of the defect by delivery of new goods without defect or by delivery of the missing part of the goods,

- withdraw from the contract of sale.

2.2. The right from defective performance does not belong to the Buyer - Consumer if the Buyer - Consumer knew before the takeover that the goods had a defect or if the Buyer - Consumer caused the defect himself.

 

2.3. The Seller's liability for defects shall not apply to wear and tear caused by its normal use, for goods sold at a lower price for the defect for which the lower price was agreed, for used goods for defects corresponding to the level of use or wear or if it results from the nature of the goods. Furthermore, the Seller's liability does not apply to situations where the Seller proves that the Buyer knew or caused the defect before taking over the goods, as well as to defects caused by improper use and non-compliance with the Seller's or manufacturer's instructions. (see information accompanying the goods: avoid contact with water, aggressive chemicals, perfumes and cosmetics, protect goods against impacts and contact with hard objects, etc.).

 

2.4. The rights of the Buyer - the consumer from the liability for defects of the goods for which the warranty period applies will expire if they were not exercised during the warranty period. The Buyer's Consumer's rights of liability for defective goods shall cease to exist if the defect is caused by improper handling contrary to the instructions or purpose for which the goods are usually used, if the goods have been mechanically damaged or used under conditions that do not meet the specifications if the goods were in any way modified by the Buyer - Consumer or a third party.

 

2.5. Rights arising from the defect shall be exercised by the Seller at the Seller's registered address stated on the relevant tax document (invoice) or at the Seller's e-mail address: info@ioola.cz.

 

2.6. If the Buyer - Consumer asserts the right from defective performance, the Seller shall confirm it to the Seller in writing (by e-mail) when the right was exercised, as well as the performance of the repair and its duration.

 

2.7. If the Buyer is to be refunded the Purchase Price or part thereof paid by the Buyer to the Seller by voucher, then the Buyer shall return the Purchase Price or part thereof in the form of a voucher to the value of the Purchase Price or part thereof.

  

DEADLINES

3.1. The Buyer - Consumer is entitled to exercise the right from the defect that occurs in the goods within twenty four (24) months from its receipt. After the expiry of this period, the right of defect cannot be exercised with the Seller, unless the contracting parties agree otherwise. If the defect becomes apparent within six months of receipt of the goods by the Buyer - consumer, the goods shall be deemed to have been defective at the time of receipt.

 

3.2. If the Buyer - Consumer rightfully complains to the Seller, the time limit for exercising the right from defective performance or the warranty period does not run for the period during which the Buyer - Consumer cannot use the defective goods.

 

3.3. The Buyer - Consumer shall assert its rights from defective performance without undue delay, ie within three (3) working days after it discovers that the goods are defective. The Seller is not responsible for increasing the extent of damage if the Buyer - Consumer uses the goods, although he knows about the defect.

3.4. The time limit for exercising the right from defects cannot be considered as a determination of the lifetime of the goods;

  

SETTLEMENT OF COMPLAINTS

 

4.1. The buyer - consumer is obliged to prove that he has the right to lodge a complaint, in particular to prove the date of purchase, either by submitting proof of payment of the goods, warranty certificate, or. in another credible way. The Buyer - Consumer is not entitled to file a claim for a defect that has been alleged in the past if it has been granted a reasonable discount on the purchase price. Furthermore, the Buyer - Consumer is obliged to present defective goods including original accessories when making a claim.

 

4.2. The Seller is obliged to decide on the complaint of the Buyer - Consumer within the statutory period. This period does not include the time required for expert assessment of the defect. The Seller is obliged to issue a written confirmation to the Buyer - the consumer, stating the date and place of the claim, the characteristics of the defect, the Buyer - the consumer required to settle the complaint and the manner in which the Buyer - consumer will be informed. Complaints, including the removal of defects, must be settled without undue delay, no later than 30 days from the date of claim, unless the Seller and Buyer - Consumer agree on a longer period.

 

4.3. The time limit for settling the claim is suspended if the Seller has not received all the documents necessary for considering and settling the claim (parts of the goods, etc.). The Seller is obliged to request additional documentation from the Buyer - consumer without undue delay. The period is suspended from this date until delivery of the requested documents by the Buyer - consumer.

 

4.4. If the goods need to be sent to the Seller or Service Center, the Buyer - Consumer shall, in his / her own interest, keep the goods packed in suitable and sufficiently protective packaging material to meet the requirements of the transport of the goods.

  

4.5. The Seller is obliged to confirm the manner of settlement of the claim and its duration in writing to the Buyer - consumer by e-mail.

 

4.6. The Buyer - Consumer is not entitled to change the method of settlement of the complaint once selected without the Seller's consent, except when the method of settlement chosen by the Seller is not possible or timely.

 

4.7. The Buyer - Consumer shall collect (accept) the claimed goods no later than one month from the expiry of the time when the claim was settled, unless the contracting parties agree otherwise. If the Buyer - consumer does not collect the goods within six months from the date when he was obliged to pick them up, the Seller has the right to sell the goods. If the Seller is aware of the Buyer's Consumer's address and if the goods are of a purchase price greater than CZK 3,000 at the time of purchase, the Seller shall notify the Buyer-Consumer of the intended sale in advance and give him a reasonable additional time (15 days) to collect the goods. If the uncollected goods are sold, the Seller shall pay to the Buyer - consumer the proceeds of the sale less the repair price, the storage fee and the cost of the sale. The right to the proceeds of the sale must be exercised by the Buyer - consumer at the Seller.

 

4.8. If the complaint is considered justified, the Buyer - Consumer has the right to reimbursement of costs reasonably incurred in exercising the right from liability for defects of the goods. Damage incurred to the Buyer - consumer by defective goods must always be duly proved by the Buyer - consumer to the Seller. This does not affect the Seller's right to damages in the event of an unjustified complaint. In the event of an unjustified complaint by the Buyer - Consumer, the Seller is entitled to require the Buyer - Consumer to pay all demonstrably incurred damages to the extent and under the terms and conditions according to generally binding legal regulations of the Czech Republic.

 

QUALITY CONTRACTUAL WARRANTY

 

5.1. If the Seller has provided a quality guarantee beyond its statutory obligations, its application shall be governed by these Complaint Rules, unless the warranty certificate or the Purchase Contract provides otherwise.

  

TRANSPORT AND DELIVERY OF GOODS

 

6.1. If the mode of transport is negotiated on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this mode of transport.

 

6.2. If the Seller is obliged to deliver the goods to the place defined specifically by the Buyer in the Order under the Purchase Contract, the Buyer is obliged to take over the goods upon delivery. If the Buyer does not take over the ordered goods, he is obliged to pay the Seller a contractual penalty of CZK 500.

 

6.3. In the event that due to reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the Buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with other delivery methods.

 

6.4. When receiving the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of goods and in case of any defects notify the carrier immediately. In case of finding a breach of the package, which indicates unauthorized entry into the shipment, the Buyer need not take the shipment from the carrier.

 

6.5. Other rights and obligations of the parties in the carriage of goods may be governed by special delivery terms of the Seller, if issued by the Seller.

 

RIGHTS IN CASE OF DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties in respect of rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

 

7.2. The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer has received the goods:

 

7.2.1. the goods have the properties agreed by the parties and, in the absence of an agreement, the goods described by the Seller or the manufacturer or expected by the Buyer with regard to the nature of the goods and the advertising they carry out,

 

7.2.2. the goods are fit for the purpose stated by the Seller or for which goods of this kind are usually used,

 

7.2.3. the goods correspond to the quality or design agreed upon in the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

 

7.2.4. the goods are of an appropriate quantity, measure or weight, and

  

7.2.5. the goods comply with legal requirements.

 

7.3. Provisions referred to in paragraph 7.1. of the Terms and Conditions shall not apply to goods sold at a lower price for the defect for which the lower price was agreed, to wear of the goods caused by its normal use, or defects caused by the nature of the goods.

  

7.4. If the defect in the goods becomes apparent to the Buyer - consumer within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.

7.5. Rights from defective performance shall be claimed by the Buyer from the Seller at the Seller's registered address stated in the tax document (invoice) or to the Seller's e-mail address info@ioola.cz. The moment of claiming is considered the moment when the Seller received the goods from the Buyer.

 

 

7.6. If the Buyer is to be refunded the purchase price or part thereof paid by the Buyer to the Seller by voucher, then the Buyer or the part thereof will be returned to the Buyer in the form of a voucher equal to the value of the purchase price or part thereof.

 

7.7. Other rights and obligations of the parties to the contract related to the Seller's liability for defects can be regulated by the Seller's complaints procedure.

 

OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

 

8.2. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of § 1826 para. e) of the Civil Code.

 

8.3. The out-of-court settlement of the Buyer's complaints is provided by the Seller via the electronic address info@ioola.cz. The Seller shall send information about the settlement of the Buyer's complaint to the Buyer's email address.

 

8.4. The Seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the appropriate trade licensing office. Supervision of personal data protection is performed by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, among other things, supervision of compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

 

8.5. The Buyer hereby assumes the risk of changing circumstances within the meaning of Section 1765 (2) of the Civil Code.

 

DELIVERY

 

11.1. The Buyer can be delivered to the e-mail address specified in his user account or specified by the Buyer in the order.

 

 

Out - of - court settlement of consumer disputes

 

12.1. The Buyer - consumer has the right to contact the Seller for redress if he is not satisfied with the way the Seller handled his complaint or if he believes the Seller has violated his rights. If the Seller has replied to the request for redress or has not replied to it within 30 days of the date of dispatch, the purchaser - consumer has the right to file an out-of-court settlement of a consumer dispute.

 

In particular, the aim of out-of-court settlement of consumer disputes is to find a compromise solution for the parties to the dispute and thus help them to conclude a private-law agreement.

 

12.2. In accordance with Section 14 of Act No. 634/1992 Coll., On Consumer Protection, the Seller hereby informs the Buyer - Consumer about the subject of out-of-court settlement of consumer disputes, which is:

 

Czech Trade Inspection Authority

Central Inspectorate - ADR Unit

Štěpánská 15

120 00 Prague 2

 

Email: adr@coi.cz

Website: www.adr.coi.cz

 

12.3. The procedure of the Buyer - consumer to initiate out-of-court settlement of a consumer dispute is described in the provisions of Section 20n et seq. Of the Consumer Protection Act. Before submitting a proposal to initiate an out-of-court settlement of a consumer dispute, it is necessary to contact the Seller and try to resolve the dispute directly with the Seller first. Proof of the fact that the Buyer-consumer has not been able to resolve the dispute directly with the Seller is attached to the petition to initiate an out-of-court settlement of the consumer dispute. 

12.4. The proposal may be submitted in writing or orally to the protocol or electronically via the on-line form on the website of the Czech Trade Inspection Authority, signed by a recognized electronic signature or sent via the data box of the person submitting the proposal. Provided that the proposal is confirmed within 10 days or supplemented by one of the means mentioned in the previous sentence, it may be submitted by other technical means, in particular by fax or public data network without the use of a recognized electronic signature.

Further available information is available at:

www.adr.coi.cz 

FINAL PROVISIONS

13.1. If the relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the Buyer - consumer arising from generally binding legal regulations.

13.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and amendments to the Purchase Contract or the terms and conditions require written form.

13.3. The Purchase Contract, including the terms and conditions, is archived by the Seller in electronic form and is not accessible.

13.4. An annex to the Terms and Conditions is a sample form for withdrawal from the contract by the Buyer - consumer.

13.5. Seller's contact details: delivery address Rytířova 777/3, 143 00, Praha 4 - Kamýk, e-mail address info@ioola.cz, telephone +420736201103.

 

These Terms and Conditions come into force and effect on 01. 11. 2019.

Sabina Šmáliková, IČ: 014 59 708, with registered office at Rytířova 777/3, 143 00, Praha 4 – Kamýk

 

Appendix TERMS AND CONDITIONS

MODEL FORM FOR WITHDRAWAL FROM THE PURCHASE CONTRACT

If you are a Consumer - Buyer, please complete this form and return it to the Seller only if you wish to withdraw from the Purchase Contract.

 

Addressee (Seller):

Sabina Šmáliková, IČ: 014 59 708, with registered office at Rytířova 777/3, 143 00, Praha 4 - Kamýk

sale of goods through the online store located at www.ioola.com, e-mail: info@ioola.cz.

I hereby declare that I hereby withdraw from the purchase agreement for the purchase of the following goods:

……………………………………………

Date of order:

……………………………………………..

Name and surname of the Buyer (s):

…………………………………………….

Address / e-mail of Buyer (s):

…………………………………………….

Bank details for refunds:

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Date:

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Signature of Buyer (s) (only if this form is sent in paper form)

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